Privacy Policy

1. Information We Collect

We may collect the following information:

• Account registration information (name, email address, profile image)
• Reservation information (date/time, party size, contact details)
• Favorites and browsing history
• Review and rating content
• Device information, IP address, and access logs
• Cookie information (see 'Use of Cookies' section for details)
• For Business Users: business name, address, contact information, and other business details

2. Purpose of Use

• Providing, operating, and improving the Service
• Processing and managing reservations
• User support and inquiry handling
• Sending service-related notifications and announcements
• Statistical analysis (understanding usage in non-personally identifiable form)
• Preventing unauthorized use and ensuring security
• Compliance with legal requirements

3. Disclosure to Third Parties

We do not disclose personal information to third parties without User consent, except in the following cases:

• When required by law
• Minimum necessary information shared with reservation providers (for reservation processing)
• When necessary to protect life, body, or property
• Outsourcing to service providers (under appropriate management)

4. Use of Cookies

We use cookies for the following purposes:

• Maintaining login state (session management)
• Saving language and display preferences
• Access analytics (for service improvement)

You can disable cookies in your browser settings, but some features (such as login) may be limited.

5. Data Storage & Security

We implement appropriate technical and organizational measures to protect personal information. Data is transmitted through encrypted communications (SSL/TLS) and stored on access-controlled servers. However, we cannot guarantee complete security of internet communications.

6. Data Retention

Personal information is retained for the period necessary to fulfill the purpose of use. After account deletion, personal information is promptly deleted except for periods required by law. Transaction records such as reservation history may be retained for a certain period based on legal requirements.

7. User Rights

Users have the following rights regarding their personal information held by the Company:

• Right to access
• Right to correction, addition, and deletion
• Right to suspension of use
• Right to data export (portability)

Please contact us through our Contact page to exercise these rights. We will respond within a reasonable period after verifying your identity.

8. International Users

The Service is operated within Japan. For access from overseas, your personal information is stored on servers in Japan. By using the Service, you consent to data processing under Japanese law.

9. Changes to This Policy

This policy may be changed without prior notice. Users will be notified of significant changes through the Service or by email.

10. Contact

For privacy-related inquiries, please contact us through our Contact page.

Data Protection Officer: willB Inc. (株式会社willB)
Email: [email protected]